Categorized | Management

The Art of Saying ‘No’

In her post ‘Staying with No‘, Holly Weeks outlines some essential advice on saying no and sticking with it.   She’s got some good advice, like staying neutral, not backing down, and not giving false hope.  There is an element here that could be expanded on and that’s putting yourself, as a manager, in a place of being able to say no in the first place.  Or yes.  In other words, placing yourself in a position of actually making a decision.

As work has become more collaborative and consensus more  valued , there is a frustrating trend developing around the idea that ‘Yes’ and ‘No’ should be determined by a group.  But groups don’t do that very well.  Groups are great for gathering viewpoints, perspectives, histories, different cultural mindsets, and opinions, but, in the end, someone should make a firm, lasting decision.   It’s important to tell your staff that you’re gathering information, you want opinions, but you’ll be making the final decision.  You’ll be saying ‘Yes’ or ‘No’.

You will displease someone when you do say ‘No’ or ‘Yes’, but you’ll have a clearer decisions that people can abide by.  Even a wrong decision is better, in the long run, than no decision at all.

Here’s a peak at the article:

No one likes hearing “No,” and few can resist pushing back — sometimes quite persistently. Roger Fisher, negotiation expert and coauthor of the widely influential book Getting to Yes, used to tell his law students that sometimes he wished he had written a book about getting to no and staying there. When disappointed family members or colleagues pushed back at his no, he would sometimes give up and give in.

Like Fisher, most of us find ourselves torn between our wish to stay with no and our desire to accommodate the person asking us for something. This tension is particularly acute when that person is a valued client or a senior colleague.

When we say no and find ourselves pressured to unsay it, we can of course just give in. But giving in, especially when it becomes a habit, can seriously damage our credibility and effectiveness as professionals. Here is how to say no in a way that both conveys your resolve and preserves your relationships.

Read the full article here: Staying with No

Share this:

Tim McPherson

By Tim McPherson

Tim McPherson, President and COO for Nesco Resource, has over 27 years of experience in all facets of the Staffing Services Industry.

Leave a Reply

NESCO Wins Inavero’s Best of Staffi­ng® Award Five Years Running

Follow us on LinkedIn

Enter your email address:

Delivered by FeedBurner

Twitter Topics #talentalley