Categorized | HR Strategies, Management

Ask Three Questions to Clarify Expectations

John Baldoni lays out the three questions managers should ask in order to measure if their leadership is effective.  Managing expectations is often the art of good management.  Clarifying and communicating are often stated as goals of management, but these three question get to the heart of the matter.  How do you measure up?

Baldoni is a leadership consultant, coach, and speaker. His work centers on how leaders can use their authority, communications and presence to build trust and drive results. He is the author of six books on leadership, including Lead By Example, 50 Ways Great Leaders Inspire Results. In 2007 John was named one of the world’s top 30 leadership gurus by Leadership Gurus International.

1. Do people know what is expected of them? Too often we assume people know their jobs. People may know the specifics, but often lack knowledge about how what they do helps the entire organization. For example, if an employee works in accounting, she needs to know how vital her job is to the efficacy of the company. Her attentiveness, as well as that of her colleagues, is essential to the company’s ability to profit. People need to be told, and reminded, of the importance of their work.

2. Do employees know what they can expect from you? It is important to let employees know that you as their manager are available to them. How you define “available” may vary from employee to employee. For new hires, you might be more teacher than boss. For veterans, you will play the coaching role. For the team, you will be the supplier of resources as well as their champion.

3. Do employees know what is expected of each other? While managers need to make certain employees are doing what is asked of them, employees must also do their part to coordinate with each other. Whether a self-managed team makes its own assignments or a manager makes the assignments, what matters most is that employees know who does what so work can be completed in a timely and responsible fashion.

Read the full article at his blog here: Link

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Tim McPherson

By Tim McPherson

Tim McPherson, President and COO for Nesco Resource, has over 27 years of experience in all facets of the Staffing Services Industry.

3 Responses to “Ask Three Questions to Clarify Expectations”

  1. John,
    Thanks for sharing this. While I have yet to write a book about it I have a couple posts on Leadership on Recruitingblogs.com that you might check out. I also grab onto the word “inspire” as a critical leadership ability. Would lvoe to get your comments.
    -Randy Levinson

  2. loans canada says:

    thejobshopper.com is very informative. The article is very professionally written. I enjoy reading thejobshopper.com every day.

  3. Hello. Very interesting Post. Not really what i have searched over Google, but thanks for the information.

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